DPD delivery to the UK is FREE on orders over £70

For orders less than £70, DPD delivery is £3.99

You can see all of our delivery options, including for International Deliveries here

We aim to dispatch orders the same day if placed before our 3pm cut off.

You should received your order the next working day.

For orders placed after the cut off, delivery will be within two working days.

If you order after our cut off on a Friday or at the weekend, your order will be processed on Monday.

For orders sent with DPD and FedEx, you will receive SMS and/or E-mail notification of your order details, with your tracking number.

If your order has taken longer than expected, please reach out to us.

Yes! You can find information on International delivery and timelines on our Delivery Information Page

Yes. You have 30 minutes post ordering to update product selection, sizing, or delivery information. To edit your order, check your order confirmation.

If you have any further queries, contact support@lorenzo.com

If you have an issue with your order you can use the 'Chat With Us' button at the bottom of the screen, or email us at support@lorenzoveratti.com to speak with one of the team.

UK returns can be made our our returns portal, more information on this can be found here

International returns can be made our our returns portal, more information on this can be found here

You have 30 days after receiving your item to process a return.

Unfortunately, we cannot accept returns on gift cards, mystery boxes or boxers.

Shoes must be returned in their original packaging.

UK returns are £6 and this will be deducted from your refund.

More information on returns can be found on our Returns and Exchanges page

You will be notified once we receive and approve your order. If approved, your payment will be refunded to your original payment method. We endeavour to process returns between 5-7 days from receipt in our warehouse.

If you have ordered from a different website such as JD or Footasylum, please refer to their website for information on returns .

Only orders placed on lorenzo.world can be returned on our returns portal.